The evolution of IT and emergence of ecommerce platforms has posed new requirements for businesses. No longer retail stores are the preferred platforms for buying and selling as they are readily replaced by ecommerce websites. However, the process of buying and selling on these websites has its own fair share of challenges. The biggest challenge comes in the form of order taking and tracking. For an ecommerce platform to be successful, it should provide complete transparency in the ordering processing. This is where an order tracking call center comes into the picture.
We, at Call Centers India, offer versatile order taking and tracking solutions that can be employed by companies to help their customers make order. Not only this, our call center is also equipped with order tracking tools that provide complete information about order status at all times. Our order taking call center includes both IM and VoIP-based services:
IM or Instant Messaging: Be it a query or general purchasing information, our technology and agents are more than happy to help your customers out of the dilemma and close the deal between you two on your behalf.
VoIP or Voice over Internet Protocol: If your customers want to interact with the phone, this facility can help them get through without making them wait or missing out on them.