Major forms of call center services by outsourcing vendors
Companies looking to outsource the call center process often get confused on which type of vendor to choose for outsourcing their call center process. Selecting the vendor without proper analysis may lead to failure of the outsourcing process. Here are major types of call centers based on different categories from…
How to make contact Centers more productive
As per a research performed by market research firm Harris Interactive, 5 out of 10 call center agents fail to answer the queries of the customer. A good call center always focuses on enhancing the productivity of the workforce by multiple strategies. Following are some of the important strategies which…
The positive effects of customer support services on a company
As per Forrester, market research firm, around 67 percent of firms believe in enhancing their customer experience as one of the top three primary concerns. Customer support is indeed essential for every company to survive and thrive in this setting of cut-throat competition. These processes are often outsourced by taking…
Factors that impact the attrition rate in the call centers
Employees are considered one of the most precious assets of industries like contact centers. These centers usually face the issue of high attrition rate due to numerous factors attached with the job. The attrition rate is usually calculated by following method: First, add the number of agents at the beginning…
7 tips for call center agents to stay healthy during night shift
Individuals who are part of night shift jobs like call center process often feel worried about their health due to change in the schedule of their daily life. These and various other jobs in which people spend the time at workplace need special care for their body to stay fit…
Communication tips for enhanced customer satisfaction
As per financial services firm American Express, around 35 percent of consumers got angry while talking to a customer care representative. This shows that satisfying a customer on phone is never an easy process and requires implementation of suitable words and constant practice. Here are some useful which must be…
Six tricks to satisfy call center customers
As per software development company Zendesk, about 95 % customers discuss poor customer experience with other people. This fact reflects that way you treat your customers decides how long you will survive in the market. So, giving excellent customer support service should be topmost priority of call centers. Here are…
Call Centers India: Outsource B2B Call Centers in India
India has always remained the best choice for most of the countries when it comes to outsourcing the call center process. Even as per the survey by trade association NASSCOM, 8 out of 10 firms in the U.S. and Europe prefer India for outsourcing their processes. This happens because India…
Tips for call centers to solve customer queries
Unhappy customer is the worst nightmare of any firm (whether a startup or a big corporate giant). This proves that satisfying a customer especially through a good quality customer support is a serious business. Also, various reports reveal that retaining an existing customer is always more economical than searching for…
Why businesses are Outsourcing Call Centers Overseas?
Outsourcing has always been a preferred method of business operations for many organizations. Outsourcing call center overseas is a cost effective and efficient business solution for organizations targeting expansion of business at lower costs. By outsourcing miscellaneous processes to specialized service providers, organizations ensure that their targets are achieved sufficiently…