How to Maximize the Effect of Web Based Chat Support?
When Internet chat came in, it was seen as a gimmick. People did not expect that chat could become a channel for sharing of opinions and emotions. But the experts who had questioned the worth of chat were left stunned by the popularity of the channel. Web based chat caught…
How to Keep The Angry Customers?
Customers who scream and sound irrational can be the worst nightmares for a customer service agent. But then, whatever professions you are into you have to face obstacles. Dealing with angry customers is like walking on a tight rope. The balancing act is essential. When under severe attack from the…
What if Technology Emerges as Your Key Performance Area?
What is the first thing that you do in the morning as and when you get up? Well, you are unlikely to say that you are an early bird who devotes time to his health. On the contrary, you could reply that your first high-priority task of the day is…
Why Outsourcing Commands Its Place In The Business World
Things are changing every second Although recognition and fame came late to the outsourcing industry, it has existed since time immemorial. Despite this, the industry was able to make a mark in the decade that has gone by. All this can be attributed to the changes in the global business…
How Contact Centers Manage To Restore Their Place
We need customer support in many forms: Irrespective of immense technological advance and continued developments in the field of technology, a progressive approach is necessary for customer service. Although the popularity of automatic tools is increasing, customers in various industries still prefer a verbal interaction with a genuine service representative…
How To Use Call Center Services For Enhanced Customer Satisfaction
Today, organizations spend a lot of money on their customers. They understand that customers are the most important entity in today’s business market and spend a lot of time, resources and money to keep them satisfied. Call center services have emerged as one of the most effective ways for enhancing…
What Does future Have in Store for Customer-Centric Enterprises?
It’s all for the sake of customers: Competition and aggression is inherent to the arena of business. No matter whether a company is small or large, it is always ready to compete for the position of market leader. As a result, the companies end up ignoring their customers without any…
Why give a chance to outsourced services?
Support customers to support yourself: The dependence of an organization on its customer service department is something whose significance does not need to be explained. Come what may, customer support is something that forces your existing customers to make repeat purchases without adding to the marketing or advertising expenditure of…