Things are changing every second Although recognition and fame came late to the outsourcing industry, it has existed since time immemorial. Despite this, the industry was able to make a mark in the decade that has gone by. All this can be attributed to the changes in the global business…

We need customer support in many forms: Irrespective of immense technological advance and continued developments in the field of technology, a progressive approach is necessary for customer service. Although the popularity of automatic tools is increasing, customers in various industries still prefer a verbal interaction with a genuine service representative…

It’s all for the sake of customers: Competition and aggression is inherent to the arena of business. No matter whether a company is small or large, it is always ready to compete for the position of market leader. As a result, the companies end up ignoring their customers without any…