6 ways to handle customer feedbacks
We live in a world where customer support is one of the cornerstones of developing loyalty among the customers. And the process of offering finest support is incomplete without properly managing the feedback received from the valuable customers. In this post, we discuss some essential techniques associated with customer feedback…
Questions to ask before you outsource customer services
Companies usually underestimate the importance of planning before contracting out the processes like customer support or lead generation. And unplanned decisions most of the times lead to failure. It is therefore essential for every firm to analysis the various factors before choosing a vendor and finalizing which services they need…
7 benefits associated with premium quality customer support
Every organization connected with a customer-oriented business understands the importance of customer support. In fact, marketing consultant firm McKinsey stated that 70 percent of experiences related to buying are dependent on how consumers feel they are treated by a firm. Taking care of customer support is important for every customer…
Growth of call centers relies on chief customer officers
Almost every industry in present day scenario is realizing the importance of CCO in business, but the call center industry still needs to extract its importance. Several industry experts may believe that the role of this post is not properly defined and it is still in its infancy. But the…
Trends gaining popularity in BPO industry
Business process outsourcing (BPO) has always been subjected to various modifications with the changing demands of global market. Call center outsourcing which is an integral part of BPO sector also transforms with addition of technologies and processes on regular basis. Here are some impzortant trends which are adopted by BPO…
5 Marketing Trends That Will Rule 2016
Predicting marketing trends for each year by a firm is as important as the planning of marketing strategies. This year will witness customer-centric approach in almost every marketing strategy. Also, most of the trends will be cost-effective with more global reach of the brand through addition of new technologies and…
Major forms of call center services by outsourcing vendors
Companies looking to outsource the call center process often get confused on which type of vendor to choose for outsourcing their call center process. Selecting the vendor without proper analysis may lead to failure of the outsourcing process. Here are major types of call centers based on different categories from…
How to make contact Centers more productive
As per a research performed by market research firm Harris Interactive, 5 out of 10 call center agents fail to answer the queries of the customer. A good call center always focuses on enhancing the productivity of the workforce by multiple strategies. Following are some of the important strategies which…
The positive effects of customer support services on a company
As per Forrester, market research firm, around 67 percent of firms believe in enhancing their customer experience as one of the top three primary concerns. Customer support is indeed essential for every company to survive and thrive in this setting of cut-throat competition. These processes are often outsourced by taking…
Factors that impact the attrition rate in the call centers
Employees are considered one of the most precious assets of industries like contact centers. These centers usually face the issue of high attrition rate due to numerous factors attached with the job. The attrition rate is usually calculated by following method: First, add the number of agents at the beginning…