Everything you need to know about customer support outsourcing
Customer support is quite sensitive process for the brands as their reputation lies on this process to a great extent. It is also essential for a brand as it helps in retaining the esteemed customers. That’s not all! Finest customer support ensures that company gets new customers without spending an…
How call center outsourcing service providers satisfy millennials?
Millennials will have highest spending power as compared to other generations by the year 2018, as per the firm BazaarVoice. It shows how Gen X will be most important target of customers in future for every domain. This fact also reflects how companies must make sure to satisfy this segment…
Why workforce management is an inevitable part of contact centers?
Call center domain is one of those industries which require optimization of workforce to maintain the quality of the services. Therefore, workforce management technology becomes an inevitable part of this dimension. But there are various contact centers which do not prefer this technology due to various myths associated with it….
6 ways to handle customer feedbacks
We live in a world where customer support is one of the cornerstones of developing loyalty among the customers. And the process of offering finest support is incomplete without properly managing the feedback received from the valuable customers. In this post, we discuss some essential techniques associated with customer feedback…
Questions to ask before you outsource customer services
Companies usually underestimate the importance of planning before contracting out the processes like customer support or lead generation. And unplanned decisions most of the times lead to failure. It is therefore essential for every firm to analysis the various factors before choosing a vendor and finalizing which services they need…
7 benefits associated with premium quality customer support
Every organization connected with a customer-oriented business understands the importance of customer support. In fact, marketing consultant firm McKinsey stated that 70 percent of experiences related to buying are dependent on how consumers feel they are treated by a firm. Taking care of customer support is important for every customer…
7 practical tips for startup owners
If you are an owner/co-founder of a startup, chances are that you are always in quest of practical advice in combination of motivational support. Here are some practical tips which you must follow to minimize the chances of failure. Invest in customer support This process specifically requires recruitment of skilled…
Growth of call centers relies on chief customer officers
Almost every industry in present day scenario is realizing the importance of CCO in business, but the call center industry still needs to extract its importance. Several industry experts may believe that the role of this post is not properly defined and it is still in its infancy. But the…
Trends gaining popularity in BPO industry
Business process outsourcing (BPO) has always been subjected to various modifications with the changing demands of global market. Call center outsourcing which is an integral part of BPO sector also transforms with addition of technologies and processes on regular basis. Here are some impzortant trends which are adopted by BPO…
5 Marketing Trends That Will Rule 2016
Predicting marketing trends for each year by a firm is as important as the planning of marketing strategies. This year will witness customer-centric approach in almost every marketing strategy. Also, most of the trends will be cost-effective with more global reach of the brand through addition of new technologies and…