How to make contact Centers more productive
As per a research performed by market research firm Harris Interactive, 5 out of 10 call center agents fail to answer the queries of the customer. A good call center always focuses on enhancing the productivity of the workforce by multiple strategies. Following are some of the important strategies which…
The positive effects of customer support services on a company
As per Forrester, market research firm, around 67 percent of firms believe in enhancing their customer experience as one of the top three primary concerns. Customer support is indeed essential for every company to survive and thrive in this setting of cut-throat competition. These processes are often outsourced by taking…
Factors that impact the attrition rate in the call centers
Employees are considered one of the most precious assets of industries like contact centers. These centers usually face the issue of high attrition rate due to numerous factors attached with the job. The attrition rate is usually calculated by following method: First, add the number of agents at the beginning…
7 tips for call center agents to stay healthy during night shift
Individuals who are part of night shift jobs like call center process often feel worried about their health due to change in the schedule of their daily life. These and various other jobs in which people spend the time at workplace need special care for their body to stay fit…